Senior Product Designer, Online Ordering - Merchant Satisfaction

About the position

The Senior Product Designer for Online Ordering - Merchant Satisfaction at DoorDash will lead the design of a new initiative aimed at enhancing the user experience for merchants engaging with their customers through digital ordering channels. This role involves owning the end-to-end user experience, contributing to product strategy, and collaborating with cross-functional teams to deliver impactful design solutions. The position is pivotal in shaping the culture and processes of the design team while addressing complex design challenges in a fast-paced environment.

Responsibilities
• Own the user experience of products end-to-end, including contributing to product strategy and crafting visions.
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• Work on complex, ambiguous problem spaces to understand opportunities and chart a path forward.
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• Collaborate cross-functionally with product managers, engineers, and other disciplines to build and ship designs.
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• Deliver and refine clear storytelling around product needs and opportunities.
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• Create, collaborate, and refine flows, prototypes, and high-fidelity visuals.

Requirements
• 5+ years of work experience in product design with a strong portfolio showcasing high-quality craft at scale.
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• Experience leading new initiatives and achieving success in a team environment.
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• Ability to validate market fit for brand-new products as a 0-1 designer.
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• Passion for driving product strategy and vision for new product areas.
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• Skilled in balancing strategy, research, interaction design, and visual design.

Nice-to-haves
• Experience with SaaS products and online ordering systems.
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• Familiarity with user research methodologies and usability testing.
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• Strong communication skills to articulate design decisions and rationale.

Benefits
• 401(k) plan with employer match
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• Paid time off
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• Paid parental leave
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• Wellness benefits
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• Medical, dental, and vision benefits
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• Disability and basic life insurance
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• Family-forming assistance
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• Commuter benefit match
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• Mental health program
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• Paid holidays

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