Associate Manager, Platform Innovation - Merchant Support Strategy & Operations - Remote

Overview

This role involves leading the Merchant Support team for a new Commerce Platform project at DoorDash, focusing on strategic vision and operational execution.

In Short
• Build and lead a new Merchant Support team.
• Develop and execute a strategic plan for high-quality merchant support.
• Optimize support processes and scale systems.
• Collaborate with cross-functional teams.
• Drive key company objectives in a high-growth environment.
• Hands-on experience with early-stage technology.
• Significant room for career growth and impact.
• Foster a collaborative and customer-centric culture.
• Engage with leadership across the organization.
• Shape the future of the Merchant Support function.
Requirements
• 4-7 years of experience in customer success or related fields.
• 1+ years of leadership experience.
• Strong strategic mindset.
• Operational expertise in optimizing workflows.
• Excellent communication skills.
• Familiarity with customer support tools like Zendesk or Salesforce.
• Ability to thrive in a fast-paced environment.
Benefits
• Comprehensive benefits package including 401(k) with employer match.
• Paid time off and parental leave.
• Medical, dental, and vision benefits.
• Disability and life insurance.
• Mental health program.
• Wellness benefits.
• Paid sick leave in compliance with applicable laws.
• Opportunities for equity grants.
• Career growth opportunities.
• Collaborative work environment.

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