Customer Service Representative for Disney Dining

Are you passionate about delivering exceptional customer service? Do you have a keen eye for detail and a flair for creative problem-solving? If so, we invite you to join our team as a Customer Service Representative for Disney Dining at Levy

About the Role:

We're seeking a highly motivated and customer-focused individual who can provide top-notch service to our guests, from answering phone calls to resolving issues and making recommendations. As a Customer Service Representative, you'll be responsible for:
• Responding to guest inquiries, resolving any issues that may arise, and escalating complex problems to management when necessary.
• Providing accurate and timely information about our menu, services, and promotions, as well as making recommendations to enhance the guest experience.
• Collaborating with colleagues across different departments to ensure seamless service delivery and resolve any operational challenges.
• Staying up-to-date on product knowledge, seasonal offerings, and special promotions to make informed recommendations and upsell/cross-sell opportunities.

Requirements: • Previous experience in a related role, preferably in a high-volume restaurant or hospitality setting. • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. • Ability to work varied shifts, including evenings, weekends, and holidays. • Familiarity with CRM software and data analysis tools is a plus.

Benefits:
• Competitive hourly wage and opportunities for advancement within the company.
• Comprehensive training program, including on-the-job coaching and ongoing education.
• Discounts on food and merchandise, plus access to exclusive employee events and recognition programs.
• A supportive work environment that values teamwork, diversity, and inclusion.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

Apply Job!