Dental Receptionist/Office Assistant (REMOTE)

Patient Communication:

Experience:

Saminity is a managed service firm focused on implementing effective strategies to improve business operations. A part of this service includes pairing our clients with fantastic and eager employees. And, providing a marketplace for employees to grow their skills and tap into new markets through cross training.

This position will be remote, but you must have 3+ years of experience working with Dentrix and in a Dental Office. Candidate must reside in Georgia and required to work traditional office hours.

Position Type: Full-Time (40 hours/week)
Schedule: Monday through Friday

Overview:
We are seeking an experienced and detail-oriented Virtual Dental Receptionist to join our team. As the first point of contact for our patients, you will play a vital role in delivering exceptional service while handling various administrative tasks remotely. The ideal candidate has 3-5 years of experience in a dental office setting, possesses a thorough understanding of dental procedures and insurance, and thrives in a fast-paced environment.

Responsibilities: • Answer and manage incoming calls, emails, and messages with professionalism and a welcoming tone. • Schedule, reschedule, and confirm patient appointments, ensuring efficient calendar management. • Educate patients on available services, procedures, and office policies.

Administrative Duties:
• Accurately maintain and update patient records using dental management software.
• Verify insurance eligibility, benefits, and claims, and assist patients with insurance-related questions.
• Process patient forms, referrals, and other necessary documentation.
• Address billing inquiries and process payments as needed.

Coordination and Support:
• Work closely with the dental team to ensure smooth daily operations and patient flow.
• Provide follow-up reminders for ongoing treatments, exams, and preventive care.
• Resolve patient concerns promptly and escalate complex issues to the appropriate team member.

Qualifications: • 3-5 years of experience as a dental receptionist, scheduler, or similar role. • Comprehensive knowledge of dental terminology, procedures, and insurance processes.

Skills:
• Proficient in dental management software (e.g., Dentrix, Eaglesoft, Open Dental) and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Outstanding organizational, multitasking, and problem-solving abilities.

Technical Requirements: • Reliable high-speed internet and a secure, quiet workspace. • Computer or laptop with webcam and audio capabilities.

Key Competencies:
• Friendly, empathetic, and patient-focused demeanor.
• High level of professionalism and confidentiality (adherence to HIPAA guidelines).
• Ability to prioritize tasks and maintain accuracy under pressure.

Benefits:
• Competitive hourly pay based on experience.
• Flexible remote work environment.
• Professional development opportunities, including software training and continued education support.

Selected applicants will be invited to complete a pre-screening assessment will be required for this position.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: Remote

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