Customer Service Banking Specialist-Onsite
Posted 2025-04-06Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worldÂs best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
 Paid Training
 Competitive Wages
 Full Benefits (Medical, Dental, Vision, 401k and more)
 Paid Time Off
 Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Columbia, South Carolina location.
Responsibilities
Your Responsibilities
As a Customer Service Banking Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
 Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
 Calmly attempt to resolve and de-escalate any issues
 Escalate interactions when necessary and appropriate
 Respond to requests for assistance and/or possible processing payments
 Track all call related information for auditing and reporting purposes
 Provide feedback on call issues
 Upsell if required
Qualifications
WeÂre looking for fearless people  people who are inspired to deliver only the best in all that we do.
 High School Diploma or equivalent
 IT/Network certifications/degrees preferred
 18 years of age or older
 Proven call center experience
 Typing 25 WPM
 Proficient in PC operation and navigation
 Entry-level network troubleshooting
 Ability to set up home Wi-Fi network
 Ability to set up and configure a router or switch
 Core proficiency with a laptop or desktop computer
 Able to work independently
 Have excellent communications skills, both oral and written
 Ability to work in a constantly changing and fast paced environment
 Ability to stay composed and objective
 Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
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