DIGITAL CHAT/TEXT AGENT

Balance of Nature is a whole food supplement company that’s changing the world, one life at a time.

We are looking for a Digital Chat/Ticket Agent to resolve any chats and tickets from our customers in a timely manner. This should result in happy and recurring customers. This position is remote, however, you will need to attend a Full-time training in Saint George, Utah for 4 weeks before you can work remotely.

What you will do:
• Respond to new customers in a timely manner, answering questions about the company, our products, website, handouts, and other health information
• Send possible leads to the New Sales Team
• Assist in setting up new Preferred Customer accounts online upon request from the customer
• Send tickets to the correct departments
• Support the New Sales team by contacting customers and resolving their concerns as needed
• Support customers in placing their first order
• Successfully train and drill with the Digital New Sales Manager to perform to one’s highest potential
• Attend all local staff meetings, department meetings, and team meetings weekly

What we prefer you to bring:
• You must be able to type 50+ words per minute
• You must be able to multitask by holding multiple conversations simultaneously (up to 5–6 at once)
• 1+ years of customer service experience
• Has a self-employed mentality and a strong sense of ethics
• Detail-oriented eye with excellent time management skills
• Professional communication, both verbal and written
• Ability to work in a team environment and create trust with other agents and customers
• Trustworthiness and reliableness

Pay: $15 per hour plus commissions

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.

Job Type: Full-Time, remote

Why you’ll love working here:
• 401(k) with a 6% employer match
• Minimum Essential Coverage insurance plan
• Health Savings Account
• Health Share Program
• Dental & Vision Insurance
• Complimentary monthly set of Balance of Nature supplements
• Personal trainers at Iron Titans Fitness in St. George, Utah

Thank you for your interest in working with Balance of Nature.

Balance of Nature is an equal opportunity employer.

Apply Job!