Inside Sales Support Associate (Remote)

• This is a permanent remote position. Must have lighting/industry experience and be located in Pacific Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are located in PST and are able to travel to Headquarters during the first week of employment.*

The Opportunity:

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Who we are:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.

Keystone's core values:
• Wow Customers
• Grow Passionately
• Do Right
• Value People
• Challenge Convention

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact:
• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers
• Answer questions via email or phone regarding existing orders in a timely manner
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner

What you bring:
• Bachelor's in Business Administration or related field preferred
• Lighting product knowledge required
• 1-2 years of sales experience in similar inside sales role
• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
• Strong analytical and problem-solving skills
• Demonstrated exceptional organizational skills and attention to detail
• Ability to perform time-sensitive work environment
• Comfortable with phone interaction with very good verbal communication skills

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.

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