Customer Engineer - Dynamics CRM
Posted 2025-04-06Information Technology
Location
United States Of America
Job Title:
Customer Engineer - Dynamics CRM
Job Description
WeÂre Concentrix. A new breed of tech company  Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
 Challenge Conventions
 Deliver outcomes unimagined
 Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
WeÂre a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Title: Customer Engineer - Dynamics CRM
Location: Remote
Description:
 Customer Engineer for Dynamics CRM We are seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform.
 For Dynamics CRM, there should be a strong focus on performance tuning, customization, troubleshooting and code review.
 The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).
Responsibilities:  Establish yourself as a trusted advisor with key stakeholders at assigned customers  Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success  Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers  Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed  Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers.
Required Qualifications:  General Fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders  Proficiency in delivering technical training  Consulting and customer facing role experience  Excellent problem-solving and troubleshooting skills  Ability to work collaboratively in a team environment  Deep technical acumen combined with a curiosity to continue learning  Excitement for modern engineering tools and practices  Dynamics CRM Enterprise level support and administration focused specifically with: CRM infrastructure installation and configuration CRM deployment configuration CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) CRM integration CRM performance and tuning optimization  Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience  Architectural experience for Dynamics CRM on-premises  Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.  Environment health assessment experience  Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules  Dynamics 365 Customer Service Dynamics 365 Field Service Dynamics 365 Customer Insights - Journeys Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center  Administration experience Customization and Integration experience  Application Lifecycle Management experience
Desired Qualifications:  Fluency in French and/or Spanish  Experience authoring technical training for Dynamics 365  Customer Engagement Online and Power Platform  Power Platform governance and center of excellence experience  Advanced Microsoft certifications  Experience with Dynamics 365 Customer Insights  Data Experience with Dynamics 365 Project Operations
Salary Range:
The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The position will be posted for one week from its posting date of 01/10/2025
#LI-Remote
#ConcentrixCatalyst
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
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