Technical Support - Customer Service Representative

Description:
• The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
• This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
• A new career powered by you with a forward-thinking global organization.
• Join a company recognized for its inclusive culture and growth opportunities.
• Help the world’s brands improve their businesses with exceptional customer experiences and tech-powered innovation.

Requirements: • Strong focus on building customer relationships • 1+ year of customer service experience • Technical support experience preferred • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone

Benefits:
• Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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