Claims - Call Center Associate (Part Time Fully Remote)
Posted 2025-04-06Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, weÂre looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If youÂre ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Start your journey with us
The Claims Operations is currently seeking a Part Time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.
The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicantÂs education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be Ready To
 handle calls and aid in resolving inquiries from field representatives and external customers
 enter claim information from calls into CMS
 create and execute reports
 route calls for the Headquarters Claims department
 work on projects as requested
 attend department training
 portray a positive attitude through verbal and written communication and job performance
 communicate with management to discuss development opportunities
 show initiative in assisting other associates
 strive to provide excellent service to internal and external customers
Be Equipped With
 excellent written and verbal communication skills
 ability to resolve issues through research and communication with supervision and other associates
 work efficiently to meet service level agreements
 listen carefully and follow directions
 type accurately and efficiently
 perform routine daily tasks
 input data entry accurately
 strong customer service skills
 experience with CMS and PMS is helpful
 familiar with Microsoft® Word and Excel
Shift
 Monday-Friday  10:00 AM - 2:00PM EST.
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or youÂre new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional  all while enjoying a meaningful career.
Benefits
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More.
US-OH-Fairfield
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