Remote Patient Support Agent

Why YOU would love this job!

Your compassion, along with a smile and warm conversation, can make all the difference to our patients in recovery. As a Patient Support Agent, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get the individualized care they need. We call ourselves Warriors for Hope and we mean it. If you share our values, you'd make a great member of our team.

Who we are?

CleanSlate is a nationwide medical group providing treatment for the America's crisis of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions. We're accomplishing this first through:
• High-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
• Hand-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community.
• Individualized mental health support, through one-on-one counseling, peer support or group sessions.

CleanSlate has treated more than 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives. Our expert care brings hope and help to patients so they can achieve the lives they want and deserve.

Benefit Package
• Generous PTO package plus Holidays for full and part time positions
• $60 monthly High-Speed internet stipend
• 401K and Roth with Company match
• Affordable Medical plans for employees working a minimum of 30 hours per week
• Dental and Vision plans for employees working a minimum of 20 hours per week
• Flexible Spending Accounts for Healthcare and Dependent Care expenses
• Employer contribution to the HSA
• Employer Assistance Program with company paid visit allotment
• Company paid Life, AD&D, Short and Long Term Disability including part time employees

Training hours (approximately first 6 weeks)
• Monday-Friday 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST

Hiring hours (once training is complete)
• Monday - Thursday: 11:30-8pm EST / 10:30-7pm CST / 8:30-5pm PST
• Friday: 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST
• One rotating Saturday from 8-12pm EST / 7-11am CST / 5-9am PST

Performance Responsibilities

This position is remote, located in your virtual home-office.
• Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner
• Promptly answering emails and online chats messages in accordance with company KPIs
• Scheduling appointments using computerized scheduling systems
• Resolve patient issues and consistently meet or exceed patients service expectations
• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information
• New patient registration, healthcare insurance verification and scheduling
• Adhering to department Quality Assurance Program and Core Values
• Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction
• Communicates all critical and/or functional concerns to the Manager and makes recommendations for solution.
• Must be proficient in MS Office and Office 365
• Ability to react well under pressure and treat others with respect
• Provide Support, patience, and compassionate customer service to the lives we serve
• Ability to multi-task and problem-solve
• Acceptable and reliable attendance and punctuality
• Adhere to Company policies regarding confidentiality
• Any and all other tasks as assigned

Qualifications
• Bilingual English/Spanish is preferred*
• A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization.
• A minimum of 3-5 years of experience with EMR systems.
• Computer skills, including navigating multiple open tabs, systems, and processes
• Intermediate to advanced MS Office skills, mainly in Excel.
• High School Diploma required; Associates preferred
• This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant. This position must also successfully pass a pre-employment drug screening.
• Requires High Speed Internet (will be asked complete a speed test): at least 100mb download speed and 10mb upload speed to run all applications over our VPN.
• Requires home office space which meets the company standards for a productive work environment. (must supply picture of proposed space)

We are an Equal Opportunity Employer.

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