Call Center Receptionist

Description:
• The Call Center Receptionist serves as the first point of contact for participants.
• Responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks.
• Answer and route incoming calls efficiently and professionally.
• Provide accurate information to callers regarding services or inquiries.
• Handle a high volume of calls while maintaining quality customer interactions.
• Answer calls in a courteous and friendly manner.
• Address participant concerns and escalate issues to the appropriate department if needed.
• Utilize call center software and CRM tools to log and track calls.
• Troubleshoot minor issues or forward technical problems to IT support.
• Work closely with team members and other departments to ensure seamless communication and support.

Requirements: • High school diploma or equivalent • Previous experience in a call center, receptionist, or customer service role is a plus • Familiarity with multi-line CRM • Strong verbal and written communication skills • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Excellent time management and multitasking abilities • Problem-solving skills and a proactive attitude • Friendly and professional demeanor • Patience and adaptability in handling diverse customer needs • Ability to remain calm under pressure

Benefits:
• Comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution
• 401(k) with company match
• Parental leave
• Paid time off
• Education/association dues assistance
• Charitable activities through fundraising and volunteer work
• Quarterly virtual Happy Hours
• Monthly Birthday Celebrations
• Annual Social gatherings

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