Contact Center Associate

Contact Center Associate Location: Remote, Florida only Pay: $19.00 per hour Training- 4 weeks: Monday to friday 8am - 5pm Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week Saturday rotation: (9) hour days so they can work (4) hours on the Saturday Must be flexible to work Saturday shifts about once a month Department hours: M-F 8:00 AM – 8:00 PM EST SAT 10:00 AM – 2:00 PM SUN Closed Type: Contract to Hire, 6 month contract period Job duties: • Assist with approximately 60-80 inbound calls daily • Place outbound follow-up calls • Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat. • Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax. • Identify, research, and resolve cardholder or agent bank issues using available resources and systems. • Participate in contact center fraud prevention and awareness. Requirements: • Must have stable recent employment history • Must have experience with high volume call center, meeting KPIs • Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400 • Must have ethernet connectivity (no WiFi) in a private, designated workspace • No previous commitments first (90) days • Must be open to overnight travel events 2x yearly • High school diploma or equivalent required • Background check required • Drug screening required • Credit check required • Education verification required • Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.

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