Call Center Representative/Customer Service

Analytics Institute (www.analyticsinstitute.us) is a leader in data-driven solutions, empowering organizations with insights that enhance decision-making and operational efficiency. We are looking for enthusiastic Call Center Representatives to join our team and play a key role in delivering exceptional customer service while leveraging data to enhance the customer experience.

Key Responsibilities: • Handle inbound and outbound customer calls professionally and efficiently. • Resolve customer inquiries and complaints by providing accurate information and solutions. • Maintain detailed records of customer interactions in our CRM system. • Collaborate with the team to meet and exceed key performance indicators (KPIs) such as call resolution time and customer satisfaction. • Utilize analytics tools to track trends and provide feedback for improving processes. • Participate in regular training sessions to stay updated on company policies, products, and services.

Qualifications: • 1-2 years of experience in a call center or customer service role preferred. • Strong verbal and written communication skills. • Ability to multitask and remain calm under pressure. • Familiarity with CRM tools and basic data entry. • Analytical mindset with a willingness to learn and adapt. • Proficient in MS Office Suite; experience with analytics tools is a plus.

Preferred Skills:
• Experience working in a data-driven or analytics-focused environment.
• Knowledge of customer service metrics and reporting.
• Bilingual abilities are a plus.

Why Join Us?
• Competitive salary and benefits package.
• Remote-friendly, flexible work schedule.
• Opportunities for growth and professional development.
• Be part of a team that values innovation and customer satisfaction.

Job Types: Full-time, Contract

Pay: $40,000.00 - $70,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:
• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: Remote

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