Online Cruise Reservationist/Entry Level

Position: Online Cruise Reservationist/Entry Level

Location: Remote

Job Type: Full-time

About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Cruise Booking and Coordination:
• Assist clients in selecting the perfect cruise itinerary based on their preferences and budget.
• Make cruise reservations, ensuring accuracy and adherence to client specifications.
• Coordinate with cruise lines to confirm availability, cabin types, and special requests.
Customer Service:
• Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.
• Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
• Handle inquiries, concerns, and complaints professionally and promptly.
Booking and Scheduling:
• Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
• Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
• Confirm bookings and send detailed itineraries to clients.
Destination Knowledge:
• Stay updated on travel trends, visa requirements, and safety information for various destinations.
• Offer insights and suggestions for travel experiences that match client interests.
Administrative Tasks:
• Maintain accurate records of bookings, payments, and client interactions using our CRM system.
• Process payments and handle invoicing as needed.

Benefits:
• Competitive salary with performance-based bonuses.
• Remote work opportunity, allowing for flexible hours and work-life balance.
• Opportunities for professional development and training in the travel industry.
• Access to exclusive travel discounts and perks.
• Collaborative team environment with supportive colleagues.

Basic Qualifications: • Proven experience in a similar customer service role or within the travel industry. • Strong communication skills with fluency in written and spoken English (additional languages are a plus). • Proficiency in using booking platforms and CRM systems. • Excellent problem-solving abilities and attention to detail. • Ability to work independently and as part of a team, with a customer-first mindset.

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!

Apply Job!