Senior Delivery Program Manager

Position Overview: We are seeking a highly skilled and tech-savvy Delivery Program Manager to oversee the execution of LLM training projects, focusing on multimodality, mathematics, and AI-related content. The ideal candidate will have a strong technical background, proven experience in managing large-scale delivery projects, and the ability to interface effectively with both technical teams and clients. This role requires a dynamic leader who can seamlessly blend technical know-how with business operations, project management, and client relations. Primary Responsibilities: Team Leadership and Development: • Lead, mentor, and develop a large team of annotators, ensuring they meet and exceed project goals. • Conduct performance analyses, identify areas for improvement, and implement targeted training initiatives. • Foster a culture of excellence, continuous learning, and employee engagement through development programs and performance reviews. • Develop and implement strategies, including gamification, to motivate and recognize high-performing team members. Project Management: • Lead the delivery of LLM training projects in diverse areas like multimodality, mathematics, STEM etc, ensuring they are completed on time, within scope, and budget. • Develop and manage detailed project plans, including timelines, resource allocation, and risk management strategies. • Collaborate with cross-functional teams to define project objectives, deliverables, and quality standards. Client Relations: • Serve as the primary point of contact for clients, ensuring their expectations are met or exceeded. • Conduct regular client meetings to provide project updates, address concerns, and strengthen client relationships. • Foster long-term partnerships with clients to encourage repeat business and referrals. Technical Collaboration: • Work closely with technical teams to ensure that the latest advancements in AI, LLM, and multimodality are integrated into training projects. • Provide technical guidance to the team and clients, leveraging your expertise in AI and machine learning concepts. • Stay current with industry trends, emerging technologies, and best practices in AI and machine learning. • Collaborate with the R&D team to integrate new technologies and methodologies into service offerings. Operational Efficiency: • Implement and optimize best practices for project delivery and operations to enhance efficiency and quality. • Continuously improve delivery processes, leveraging data-driven insights to refine operations and project outcomes. • Monitor key performance indicators (KPIs) and report on project delivery and operational performance. Required Skills and Qualifications: • 10+ years of experience in managing large-scale delivery projects, with a strong technical background. • Bachelor’s or Master’s degree in a relevant field (e.g., Computer Science, Data Science, Mathematics, AI). • Proven leadership experience, with a strong track record of managing and developing high-performing teams. • Extensive experience in data curation, annotation, and quality control processes. • Ability to work on any kind of problem. Comfortable dealing with uncertainty, hearing NO's, navigating with 80% correct answers, and pushing through the darkness. • Deep understanding of AI, machine learning, and multimodal data processing concepts. • Strong mathematical skills, with the ability to apply advanced mathematical concepts to data analysis and problem-solving. • Strong analytical skills, with the ability to analyze data sets, identify trends, and provide actionable insights. • Excellent communication skills, capable of effectively conveying technical concepts to diverse audiences. • Strong project management skills, with the ability to manage complex projects and cross-functional teams. • Experience in data analysis, with proficiency in tools such as Python/Swift. • Drive key metrics by ruthlessly focusing on high-ROI opportunities. Must have a proven record of creating sensible KPIs rather than just following industry best practices, many of which don't neatly apply when the lead is in uncharted territory of innovation. • Ability to work in a fast-paced environment, with a growth mindset and a focus on innovation. Preferred Skills and Qualifications: • Experience working with AI training projects and familiarity with LLM projects. • Knowledge of gamification strategies to drive team motivation and performance. • Familiarity with project management tools and methodologies. • Prior experience in a tech consulting or product management role is a plus. • SQL knowledge is advantageous.

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