Home-Based Appointment Setter (Entry Level)

Job Title: Home-Based Appointment Setter (Entry Level)

Location: Remote (Work from Home)

Company: Elevation Consulting Group

Key Responsibilities:

Travel Booking:
• Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.
• Provide expert advice on destinations, travel packages, and travel-related services.
• Manage and update booking information, ensuring accuracy and alignment with client preferences.
• Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience.

Customer Service:
• Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.
• Assist clients with changes, cancellations, and modifications to their travel plans.
• Follow up with clients to ensure satisfaction and gather feedback on their travel experiences.

Scheduling Duties:
• Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.
• Maintain organized schedules and ensure timely execution of travel plans and related tasks.
• Prepare and manage itineraries, confirmations, and travel documents.

Qualifications: • Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems. • Excellent communication skills, both written and verbal, with a customer-centric approach. • Proficiency in using travel booking systems, CRM software, and other relevant tools. • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. • Detail-oriented with a high level of accuracy in handling bookings and scheduling. • Ability to work independently in a remote environment, demonstrating self-motivation and accountability. • Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.

What We Offer:
• Competitive Salary: Attractive base salary with performance-based incentives.
• Flexible Work Hours: Set your own schedule within a framework that supports work-life balance.
• Remote Work: Enjoy the convenience and flexibility of working from home.
• Professional Development: Opportunities for ongoing training and career growth within the travel industry.
• Travel Discounts: Exclusive discounts and perks on travel bookings for you and your immediate family.
• Health and Wellness: Comprehensive health insurance plans, including dental and vision coverage.
• Retirement Plan: 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Generous paid time off, including vacation days and sick leave.
• Employee Assistance Program: Access to resources and support for personal and professional development.
• Tech and Equipment Stipend: Reimbursement for home office setup and internet expenses.
• Team Building: Virtual team events and activities to foster a supportive and collaborative work environment.

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