Sr. Customer Service Reps NEEDED!!

Enjoy Helping others? Customer Service and/or Call Center Experience? HCL America Solutions is looking for you!! This position is Full Time & looking to START SOON- Feb 2nd 2025 • Summary: HCL services a wide variety of brands and services by bringing quality Customer Service to the experience of our target market for each Team and Brand you as a Customer Service Agent represents. Customer Service Representatives will handle inbound and outbound calls, e-mail, live chat, and social media monitoring (internal and external). • Examples of contact types would include, but are not limited to account management, general queries, scheduling appointments, reporting adverse events, and special situations. Product description, trouble inquires, Up Sales, and donations. • Business Hours: Shifts: Hours M-F 8a-8p Sat 8a-5p Sun Closed (40 Hours per week) • Program Hire Requirements: • Previous call center experience is preferred or strong customer service focused work history. • Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and need to be comfortable with quickly navigating, and talking and typing simultaneously. Skills Needed: • HS/GED • Call Center Exp./Knowledge • Work From Home experience • Typing/Computer Navigation • Social Media Knowledge • Active Listening Skills/Data Entry This is an exciting opportunity for an experienced customer service professional to join our team. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you. If you are interested in hearing more about this AMAZING opportunity starting soon, please apply today! HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation. https://www.hcltech.com/candidate-privacy-notice A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Job Type: Full-time Pay: $12.00 - $15.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • On-the-job training • Paid time off • Professional development assistance • Vision insurance • Work from home Shift: • 8 hour shift • Day shift • Evening shift Application Question(s): • Are you willing to undergo a background check? Education: • High school or equivalent (Required) Experience: • Customer Service: 2 years (Required) • Call center: 1 year (Required) • Work From Home: 1 year (Required) Work Location: Remote

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