Merchant Services New Verticals Team Lead

About the position
As a Merchant Services Team Lead at DoorDash, you will oversee a team dedicated to building and maintaining Merchant Catalogs. This role focuses on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You will report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen.
Responsibilities
• Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
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• Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback.
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• Assess and establish goals for individuals and the broader team.
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• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
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• Improve on existing processes and workflows.
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• Develop impactful projects and report on performance.
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• Work with other partners to ensure the success of the team.
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• Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
• Experience in operations, customer service, or other relevant fields.
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• Proficient understanding of Salesforce and Google Sheets.
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• Ability to motivate a team, set and achieve targets, and manage career growth and performance.
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• Comfortable making tough decisions balancing quality and quantity.
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• Ability to manage multiple project deadlines and shifting priorities.
Nice-to-haves
• Experience in team management or leadership roles.
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• Strong problem-solving skills and operational mindset.
Benefits
• Premium healthcare coverage
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• Wellness expense reimbursement
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• Paid parental leave
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• Comprehensive benefits and perks

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