Contractor/Freelance Customer Service Support - Remote

Overview: In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. Compensation: EUR 30,000/annually Who We Are: Boostability was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. We use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for our small business partners and clients. The work environment is fun, friendly, and collaborative. We take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success. Your Responsibilities: • Act as the primary contact for our SEO clients and partners, helping them resolve their concerns. • Represent our company and SEO product with excellent customer service. • Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work. • Assign SEO tasks to our fulfillment department. What We Expect from You: • At least six months of experience in customer service. • Fluent spoken and written German skills are essential. • Good English skills (for internal communication only). • Proficiency in using standard Google tools (Drive, Sheets, Docs). • Excellent online communication skills, with the ability to clearly and effectively express your thoughts. • Creative and logical thinking, with the ability to work within time and quality standards. • Strong conflict resolution skills to handle situations where clients are dissatisfied. Working Hours: • Fully remote – all you need is a computer, headset, and a stable internet connection. • 8:45 AM – 5:15 PM (CEST), Monday to Friday. No work on weekends or holidays. Why You Should Work with Us: • We are an internationally recognized SEO company. • Ongoing SEO and management training. • On-the-job training provided. All you need is motivation. Additional Notes • This is a contract position, so you will not be eligible for traditional benefits. • You must be able to work independently and manage your own time. • You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role.

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