Full Time Call Center Sales Rep

• The prime duty is out-bound call selling to solicit orders for goods or services
• Sell and describe products and services, respond to customer questions, and obtaining customer information as needed
• Analyze data to identify Top Spenders, Frequency of orders, Inactive/lost consumers for soliciting sales
• Be a reliable source for consumer information that is delivered to management team
• Entering data and maintaining database of existing customers
• Understanding of confidentiality with client information
• Maintaining details of telephonic communications and interactions of accounts, orders, and payments
• Identify and escalate priority issues
• Process orders
• Manage, troubleshoot, and resolve customer complaints/technical issues
• Respond to emails
• Comply with all policies and procedures as instructed by the organization
• Always represent the company with complete professionalism using telephone etiquette skills. Take proper care that the outbound calls do not disturb, annoy, or offend potential or current customers
• Act as a team player while working with co-workers and setting goals
• Comply with all policies and procedures as instructed by MC Management
• Follow safety awareness and accident prevention guidelines
• Company Brand Expert: JR Cigars, Serious Cigars, Cigars.com
• Handle Inbound calls
Other duties and responsibilities as assigned
Experience
Required
• 2 year(s): Must have 2 years of High End Sales in a Call Center Environment
Education
Required
• High School or better
Behaviors
Required
• Leader: Inspires teammates to follow them
• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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