Customer Service Agent - French speaker (m/f/d)
Posted 2025-04-06Company Description
Job Description
WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team, and help us provide a premium service to our customers as French speaking Customer Service Agent (m/f/d), so that they will keep coming back to us.
Have you already had the opportunity to gain experience in a call center environment? Perfect, then get started right away. Sounds interesting? Then apply, and support our service & sales team as a Customer Service Agent (m/f/d).
YOUR ROLE AT SIXT
 You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices
 You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem
 You always have a sympathetic ear, and you advise our customers over the phone and via email
 We are big on team spirit - that's why youÂll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty
YOUR SKILLS MATTER
 Language: You are fluent in French and English (written & spoken) and have an understandable and clear way to speak and express yourself
 Experience: You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environment
 Soft skills: You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable
 Team spirit: You like to work in international teams and appreciate the exchange with colleagues
 Tools: You are practiced in using MS-Office programs  especially Outlook, Word, and Excel
WHAT WE OFFER
 Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
 Work-Life Balance Benefit from a hybrid working model with no dress code
 Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
 Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
 Training & Development Participate in training programs designed for your personal growth and development
 Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system
Additional Information
About us:
We are a leading global mobility service provider with sales of Â3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
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