Customer Service & Logistics Data Analyst Year-Round Intern

About the position

The CS&L (Customer Service & Logistics) Data Analyst Intern is responsible for developing and managing data sets for analytical projects. This role requires attention to detail, an understanding of data analysis tools, problem-solving skills, and an analytical mindset. The intern will support the CS&L team with data requests, creation of curated data sets, and use analytical tools to answer business questions and provide visibility to data.

Responsibilities
• Use SQL to pull and aggregate data for CS&L projects, validating using SAP and other analytical tools as required.
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• Conduct data cleaning, data merging, data architecture review, and data quality control, while creating documentation for each data request.
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• Help develop reports, analyses, and visualizations.
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• Train and incorporate feedback from end-users on new reports and dashboards.
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• Work with different members of the CS&L team on reporting and automating analytical needs.
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• Work cross functionally with different teams on data sets, inputs, and outputs.

Requirements
• Minimum 3 upper level college classes in data analytics including data analysis and forecasting, data mining and predictive analytics, system analysis and design and data visualization in business or similarly related classes.
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• Experience working in databases like Snowflake, Big Query, etc.
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• Experience in SQL programming: ability to read/write complex SQL queries to analyze data, investigate systemic defects and validate data quality.
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• Working knowledge of data modeling, data warehousing, and ability to access relational and multidimensional databases.
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• Strong desire to serve the customer, identify and resolve needs and follow up when necessary.
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• Ability to leverage knowledge of numerous data sources (including SAP, external data, and existing internal reports).
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• Excellent written and verbal communication skills and interpersonal skills.
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• Ability to learn and work in a changing environment with minimal supervision.
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• Demonstrated analytical, organizational skills, critical thinking, and attention to detail.
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• A strong willingness to learn and adapt to new priorities as they come.
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• Familiar with how to access, input and analyze data in SAP.
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• Proficiency with planning systems and Google and Microsoft Office products, to include Excel, Google Sheets, Google presentations, etc.

Nice-to-haves
• Familiarity with data visualization tools
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• Experience with project management tools

Benefits
• Salary Range $22.50 - $30.00 USD
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• Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans
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• 401(k) plan with company matching contributions
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• Minimum of 15 days of vacation/PTO leave annually
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• Minimum of 13 paid/floating holidays annually
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• Minimum of 40 hours of paid sick leave annually
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• Up to eight weeks of paid parental leave and 12 weeks of unpaid leave.

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