Remote Survey Research Interviewer (Spanish) - Part-time - CAHPS

DUTIES
• Deliver scripted multiple-choice questions over the telephone utilizing outbound call management technology
• Accurately record responses using a CATI system
• During each survey interview, positively engage with members of the public and remain neutral and unbiased regarding their responses
• Respond accurately to caller questions or concerns
• Complete all training activities
• Follow written communication scripts and project protocol
• Utilize refusal avoidance techniques to ensure each survey is completed
• Maintain standards for quality and production
• Be receptive and quick to implement constructive feedback

MINIMUM QUALIFICATIONS
• Candidates must have a bachelor's degree or at least 4 years' work experience to be considered
• Candidate must be fluent in reading and writing in Spanish and English
• Demonstrated verbal, written and interpersonal communication skills
• Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data
• Clear and professional telephone speaking voice and ability to read accurately from a script
• Appropriately address questions or issues presented during calls using protocol
• Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems
• Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
• Ability to read scripted questions and responses verbatim
• Prior experience as a survey research interviewer strongly preferred
• Previous experience collecting and recording data over the phone or in person
• Experience working with MS Office products, such as MS Teams, Word, and Excel

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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