IT Support Engineer  Evening/Weekend Shift EST  Fully Remote
Posted 2025-04-06
Remote, USA
Full-time
Immediate Start
Job title: IT Support Engineer  Evening/Weekend Shift EST - Fully Remote Company: Magna5 MS LLC Job description: Description: This position is for EVENING Shift ONLY (Friday-Tuesday 4:30pm  12:30am EST). Must be eligible to work in the United States. About the Role As a member of the Support Center team, a Help Desk Technician (Tier 1) is responsible for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The expectation is that the technicians will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. Magna5 has a dedicated Support Center where tickets will be received, prioritized, and if need be, escalated to higher tiers of support. The Help Desk Technician will work closely with the other staff members under the Manager's direction with responsibilities including, but not limited to, the following:  Respond to customer support requests that come in via phone, email, chat, or customer portal  Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms  Interact with clients using professionalism and promptness  Jointly solve problems through collaboration with team members.  Proven experience troubleshooting problems ranging from server, network, and PC issues.  Must provide quality customer service skills in all forms of communication.  Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests  Document resolutions and build knowledge base articles  Engage in continued certification training to improve their skillset.  All technicians are required to track time and activity in the Magna5 ticketing system. Requirements: What You Bring to the Team  Minimum of 6 months experience in administering/supporting any of the following.  LAN/WAN environments.  Office365 and Azure  Network Operations Center  Help desk or relevant customer service skills  Experience with PSA and RMM Tools Skills  Prior MSP Experience a plus  Microsoft Windows Server 2016/2019  Active Directory  Microsoft Office Suite  Microsoft365 administration knowledge  Fundamental understanding of DNS, DHCP and TCP/IP  Microsoft Exchange and SQL Server  VMware vSphere  Knowledge of back up technologies  Knowledge of security practices and policies Hours & Schedule The Magna5 Support Center operates 24/7. This job posting is specifically for the following schedule: Friday through Tuesday from 4:30pm EST to 12:30am EST. All technicians may be required to work holiday shifts if they fall upon your scheduled day to work. Certification Expectations Associates degree preferred. Relevant and significant industry experience may provide as a substitute for the education requirement. Preferred Certifications  A+  Network +  Microsoft Beginner Certificates  Security+ Work Perks  100% permanently remote position with no plans to return to an office  Paid time off including paid holidays and float holidays  Competitive and flexible medical, dental, and vision benefits plans to suit your needs  401(k) with generous employer match  Tailored Life and Disability insurance plans  Full reimbursement for approved professional certification and career enriching opportunities  Monthly mobile phone plan and internet service stipend What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at PI187917032 Expected salary: Location: Pittsburgh, PA Job date: Sat, 06 Aug 2022 07:56:41 GMT Apply for the job now! [ad_2]
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