Associate Field Service Technician - Sea Coast, NH - Transport
Posted 2025-04-05Associate Field Service Representative  Transport
Who we want
 Hard-working winners. Proactive, competitive and results-oriented team members who create a track record of success
 Teammates. Partners who build trust, listen to ideas, share thoughts and work together to move the business forward
 Mission-driven employees. Determined team players with an unparalleled work ethic and value of integrity to live out their purpose of changing peopleÂs lives and making healthcare better
 Persuasive influencers. People who provide excellent customer service, understand sales concepts, and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty
What we offer
 Autonomy and flexibility in how you prioritize your work and weekly schedule
 Company vehicle and related expense coverage
 Growth and development opportunities with performance in role over time
 Ability to discover your strengths, follow your passion and own your own career
 A winning team driven to achieve our mission and deliver remarkable results
 Quality products that improve the lives of customers and patients
 Tuition reimbursement program for associates, bachelorÂs, and graduate degrees. Learn more at https://totalrewards.stryker.com/
What you will do
 As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment
 You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
 With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more
 You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
 While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
 You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.
What you need: our requirements
 High School diploma required
 Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
 Basic electronic and mechanical aptitude strongly preferred.
 Willingness and ability to work an extended work week including nights and weekends at times
Physical requirements
 Must move, set up and demonstrate equipment weighing up to 75 pounds
 Must reach, push, or pull in order to accomplish job duties
 Will involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
 Must have coordination of the eye, hand and foot movement with an ability to grasp by hand
 May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products
Cognitive requirements
 Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection procedures
 Must have visual and auditory discrimination / memory, reading ability and memory retention
 Diagnose issues and systematically solve problems
 Strong interpersonal communication skills specifically relating to customer interactions, stress management and conflict management
 Exercise discretion and independence when applying professional expertise
 Must be able to possess written and oral communication, including talking in group meeting settings
 Must be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
 Must have the ability to prioritize work and keep detailed and accurate records
 Must possess unwavering ethics & integrity in a competitive and demanding work environment
About Stryker
Stryker is one of the worldÂs leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Learn more about the Products:
 Stretchers & transport chairs https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/stretchers.html
 Bed Frames https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/bedframes.html
 https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.html
 Mistral-Air- https://www.stryker.com/us/en/acute-care/products/mistral-air.html
ProCare Day in the Life Video: https://bit.ly/3uvjTYc
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