Front Line Manager, - Machine Learning Data Ops, Manager I, MLD Ops, GO-AI
Posted 2025-04-06Description
Want to join the EarthÂs most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.
Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.
Key job responsibilities
 Should be a Graduate or equivalent
 Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Backoffice environment
 Proven leadership abilities with a track record of successfully managing and motivating teams.
 Excellent / V Good verbal and written communication skills in English
 Very good Presentation, Feedback & Coaching skills
 Ability to observe, analyze and identify process improvement opportunities
 Ability to work under pressure, Customer Service attitude with analytical bent of mind
 Highly energetic & enthusiastic
 Should be able to lead by examples
 Hands on experience on MS-Office, preferably on MS-Excel and Power Point
 Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
 Basic data handling and Data interpretation skills
 Should be comfortable with 24x7 rotational shifts
 Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
 Communicating with Internal customers (ACES, Training, Quality etc.)  Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.
A day in the life
 Lead, motivate and manage a team of 20  25 Backoffice associates
 Measuring Team Developmental and Performance Goals and regular 1x1 with the team members
 Ensuring process deliverables per SLA, team and workflow management
 Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
 Ensuring all processes are conducted in compliance with company policies and guidelines
 Generating reports of team performance
 Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching session to succeed
 Translate organizational vision to actionable goals and guide the team in achieving them & review progress periodically
 Promote a culture of continuous learning and development within the team
 Prepare metrics, SOPs and create processes
 Analyze data to identify trends, bottlenecks and areas of improvement
 Work with the operations management team to develop and implement process improvements
About The Team
The Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations:
Virtual Location - PUNE
Basic Qualifications
 Should be a Graduate or equivalent
 Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Backoffice environment
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of  - Microsoft Office products and applications, especially MS Excel & Word at an advanced level
Preferred Qualifications
 Experience in managing critical operational processes, with SLA responsibility
 Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets
 Experience gathering and analyzing large amounts of data and delivering business improvements.
 Knowledge of lean six sigma tools / Green belt certified.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youÂre applying in isnÂt listed, please contact your Recruiting Partner.
Company - ADCI - Maharashtra - D80
Job ID: A2881502
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