Treasury Support Specialist

About the position

The Treasury Support Specialist at Mercantile Bank is a full-time role focused on providing exceptional technical support to business customers. This position allows for a flexible work environment, including the option to work from home part-time. The specialist will engage with customers, manage inquiries, and support the bank's treasury products, contributing to the bank's overall goals and community impact.

Responsibilities
• Answer calls from business customers and provide technical support and direction
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• Log and create customer incidents
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• Escalate product and sales related questions to appropriate team members/departments
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• Execute system maintenance and manage administrative tasks
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• Follow up, troubleshoot, and escalate issues effectively

Requirements
• High aptitude for technology and learning new systems
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• 1-3 years of customer service experience
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• High school diploma or GED
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• Ability to work in an office environment and answer calls/respond to emails Monday through Friday from 8 AM to 5 PM
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• Professional demeanor
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• Excellent verbal and written communication skills
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• Banking and/or Treasury experience is a plus

Nice-to-haves
• Prior banking or treasury management experience

Benefits
• Competitive compensation
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• Bonus programs
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• Multiple Medical, Dental and Vision plans
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• Company Paid Life Insurance of 3 times your annual salary
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• Health Savings Account
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• Flexible Spending Account
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• 3 weeks' vacation
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• Sick time for personal and family care
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• 11 paid holidays
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• Giving Day for community work
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• Employee Assistance Program (EAP)
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• Adoption and IVF Assistance
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• Fitness Equipment Purchase Plan
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• 401(k) match at 100% up to the first 5% of contribution
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• Employee Stock Purchase Plan
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• 529 College Savings Plans
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• Discounted bank services
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• Legal protection
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• Tuition Reimbursement
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• Exceptional training and development opportunities

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