Medical Credentialing Analyst
Posted 2025-04-06Key Purpose of Role:
As an analyst the successful candidate will be responsible for their respective KPI performance in a US health care process
 To be passionate about Customer Satisfaction and contribute to Customer Satisfaction
 To make every call a warm experience for our customers while complying with policies & procedures
 To help the development of an excellent working climate within the function
 To be a team-player and assist colleagues in their contribution to achieving the Business goals
 To actively support all multi-skilling initiatives within the process
 Display a high level of integrity in all dealings with internal/external customers
Key Competencies
 Sound analytical skills to ensure eye for detail with Logical & customer centric issue resolution skills
 Ability to analyze, interpret and draw inferences from research findings
 Ability to use independent judgment to manage and impart confidential information.
 Ability to make administrative/procedural decisions and judgments
 Responds to inquiries from providers and or PO's, interfaces with internal and external customers on day-to-day credentialing and privileging issues as they arise
 Contributor to Performance Management Targets by maintaining the set Average Handling Time and adhering fully to scheduled Breaks/Rosters
 Demonstrated success in handling large volumes of work
 Ability to organize, prioritize, and accomplish tasks within established timeframes
 Demonstrated proficiency utilizing reference materials
 Working experience in MS office tools
Eligibility Criteria
 Any Graduate (Arts/science/commerce/business) , high school graduate
 Typing speed to be > 25 Words/Minute with an Accuracy of 90% or more
 Effective verbal and written communication skills, including ability to remain calm in potentially stressful situations with medical professionals
 Minimum 2yrs of direct customer service experience in call center
 Previous experience in a healthcare or health insurance setting
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