Teller I (US)

About the position

The Teller I position at TD Bank is a customer-facing role responsible for delivering exceptional banking experiences while efficiently processing transactions. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining a secure and organized work environment. The Teller I is expected to engage with customers, resolve inquiries, and advocate for their needs, all while adhering to operational guidelines and promoting self-service options.

Responsibilities
• Execute TD's Brand promise by delivering a Legendary Customer experience in the Store.
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• Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
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• Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
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• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
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• Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
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• Educate customers on self-service and digital banking options that meet their needs.
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• Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
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• Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
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• Ensure compliance with operational activities according to company guidelines and regulations.
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• Verify customers' identities by following authentication policies and procedures.
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• Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
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• Adhere to safe deposit box procedures and operations.
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• Maintain accountability for cash drawers and vaults, securing cash at all times.
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• Ensure confidential customer information is securely stored throughout the day.
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• Follow dual control measures and all security and audit protocols to minimize potential loss.
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• Utilize bank tools and processes to detect, address, and prevent fraud.
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• Complete all required in-classroom and online training by established due dates.

Requirements
• High school diploma or GED required.
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• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
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• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
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• Demonstrated customer service skills preferred.
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• Strong organizational skills and attention to detail.
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• Ability to function in a fast-paced and changing environment.
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• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves
• Experience in a customer service role.
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• Familiarity with banking products and services.

Benefits
• Base salary and variable compensation/incentive awards.
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• Health and well-being benefits.
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• Savings and retirement programs.
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• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
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• Banking benefits and discounts.
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• Career development opportunities.
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• Reward and recognition programs.

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