Sr Operations Manager(Sup)

Job Description:

About US :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

GPO UAT is responsible for various UAT testing engagements encompassing Payment platforms for EMEA, APAC, US, and Canada regions. Team gets involved in program management co-ordinate with various stakeholders such as technology / operations / project management teams. As part of program management involve in providing regular updates to the operations management with respect to progress of the change. As operation’s SME get involved in discussions with technology to decode the required from the operations perspective. Associates must ensure to complete testing and operations readiness as per the scheduled timelines.

Job Description*

This is a specialized role who would be People Manager to handle all the business/management deliverables while testing the changes for Global Payment Platforms. Role requires good Payment’s knowledge and understanding of Testing Life Cycle.

Responsibilities*

Incumbent will be responsible for oversight and delivery of Projects handled with in User Acceptance Testing.
• Take ownership of the projects handled by the team, define responsibilities for team and provide regular work status
• Work closely with the team to ensure the routine Process Controls
• Co-ordinate with teams onshore/offshore to complete the testing in time and work back to Green plans where attention is required.
• Actively participate and contribute to Team huddles and other process discussions keeping in mind business priorities over other things
• Actively get involved in the Projects / Business Priorities of the year and deliver the same as per roles and responsibilities assigned with full ownership and accountability
• Bring in Process improvements to simplify and standardize processes
• Escalate issues to the Leadership team as they arise – any potential losses and escalations
• As per defined roles and responsibilities, ensure the LOB Dashboard calls are taken care
• Be ready to take and deliver on Adhoc responsibilities that may arise in the business
• Mentor team in upskilling and reskilling of their capabilities.

Requirements*

Education : BCOM / Post Graduate

Certifications If Any : If Any in testing of payments

Experience Range*

13-15 years

Foundational skills : Knowledge of payments , Communication skills, Manage multiple stakeholders , Change Management
• Good Communication Skills, both verbal and written
• Must have relevant work experience as defined above
• Must have good understanding of the Investigations process
• Thoroughly understand the Testing Life Cycle
• Ability to multitask , prioritizing urgent items & deliver on time
• Willingness and able to own tasks to completion
• Flexible and adaptable to changing demands and shift timings
• Excellent MS Office Skills required to handle variety of reports

Desired skills*

Good Communication with Payments knowledge & Project Management is preferred

Work Timings*

7.30 AM to 10.30 pm (9 Hours flexible to work)

Job Location*

Chennai

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