Loan Administration Specialist

Queenstown Bank is Celebrating over 125 Years of Community Banking!

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

Summary:

This position is responsible for performing routine and/or complex operational duties related to mortgage, commercial and consumer loans in accordance with established policies and procedures and related laws and regulations. Works closely with all groups within the Loan Department; and Loan Officers and Branch Managers throughout the loan process. Reviews title work, loan approvals and terms and conditions of each loan; originating loan documents and coordinating settlements with customers and attorneys.

Duties and Responsibilities: • Handle loan requests, including documentation and perfect liens to protect the bank’s interest; reviews loan documentation requests to ensure agreement with loan approvals, and appropriate level of approvals are met. • Maintains knowledge of Bank’s loan policy • Gathers, organizes, reviews, scans and tracks all required loan documentation required for each loan type • Maintains timely loan package progress updates; responds to inquiries regarding status of loans in process • Manage large dollar loans, working closely with attorneys (bank and customer), loan officers, settlement agents and loan department management. • Supports Loan Administration Specialist of all levels • Creates and prepares documents using Laser Pro for Commercial and Consumer real estate secured mortgages, and non-real estate secured and non-secured loans to include loan renewals, extensions and other change in terms requests • Prepares mortgage loan documentation ensuring TRID requirements and compliance are met • Prepares attorney instructions and order title work • Resolves any exceptions prior to settlement and funding • Prepares loan settlement packages • Performs document audit to approve or reject each loan package for funding • Schedules loan settlements with customers and attorneys • Administers the timely disbursement and receipt of funds • Maintain loan files and records and prepares closed loan file for booking and scanning • Maintains a positive and productive working relationship with Management, lending staff and loan officers. • Prepares/updates loan department procedures • Prepares commitment letters for approved loan requests • Assist with training new employees • Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules. • Adheres to Company’s Safety and Security Policies and Procedures. • Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance. • Performs other duties as assigned by management.

Qualifications (Knowledge, Skills, Abilities, Education and Experience):
• Associate's Degree or equivalent from a two-year college or technical school preferred.
• Minimum 1 year related experience and/or training, or equivalent combination of education and experience required.
• Proficient in Microsoft Office specifically Word, Excel, and Outlook
• Excellent communication skills
• Familiarity with complex loans
• Detail oriented
• Mortgage or commercial loan processing experience, this includes an understanding of loan documentation and verifying documentation for commercial entities
• Comprehensive knowledge of bank operating systems and lending operation functions
• Superior customer service skills
• Must be able to work a flexible schedule with extended hours when required to meet deadlines
• Thorough knowledge of bank procedures and of State and Federal mortgage regulations to maintain loan file compliance
• Experience demonstrating sensitivity and tact in handling highly confidential information
• Ability to manage priorities and workflow
• Proven ability to handle multiple projects and meet deadlines
• Ability to train employees

Physical Demands and Work Environment:
• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:
• Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

Compensation:
• This position has three potential levels. Level of position and compensation are determined based on qualifications.
• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.

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