Claim Section Manager-Injury -Hybrid

About the position

The Claim Section Manager-Injury at State Farm is responsible for overseeing the management of first line leaders and their teams, ensuring high-quality service in auto injury claims. This hybrid role combines remote work with in-office collaboration, focusing on leadership, compliance, and process improvement to maintain the company's industry-leading position.

Responsibilities
• Manage assigned first line leaders and oversee their teams, including hiring, training, coaching, and performance management.
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• Lead the team towards achieving department and company goals.
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• Set team culture and vision to create an inclusive and high-performing work environment.
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• Manage and oversee auto injury claims on behalf of the company.
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• Review and control the operation's quality claim activities, including investigations and claim payments.
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• Make decisions in the best interest of customers and employees.
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• Engage with internal and external counsel on litigation and regulatory activities.
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• Coordinate and implement new company programs, policies, and procedures.
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• Contribute to high-level project work impacting customers and the organization.
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• Ensure compliance with company procedures and applicable laws.
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• Suggest methods to update and enhance processes and technologies.
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• Develop collaborative relationships with leaders from other claim segments.

Requirements
• Prior Property & Casualty Claim handling experience, particularly in Injury/Casualty claims.
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• Litigation Management experience is desired.
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• Experience in Claim Investigation is desired.
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• Commercial Auto Experience is preferred.
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• Experience with evaluating injury claims, medical billing, and treatment.
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• Data Analysis experience is required.
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• Experience leading other leaders is essential.
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• Demonstrated horizontal/peer influence is necessary.
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• Insurance education and/or higher education is preferred.
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• A valid driver's license is required.

Nice-to-haves
• Experience in managing litigation processes.
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• Familiarity with commercial auto claims.

Benefits
• 401(k)
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• Adoption assistance
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• Bereavement leave
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• Dental insurance
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• Employee assistance program
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• Employee discount
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• Health insurance

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