Online Teller Bilingual preferred

Overview

Bilingual Preferred

Starting Pay: $18.50 Start Date: March17th 2025

Training Schedule: Monday through Friday 8:00 AM - 5:00 PM

Schedule: (after training)

Monday through Friday: 10:00 AM - 8:00 PM

Saturday: 8:00 AM - 1:00 PM

Tuesday, Wednesday OR Thursday: OFF

Sunday: OFF

7 available positions!
• Employees are given the option to work from home after 4-6 months of proficient performance*

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.
Responsibilities
• Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
• Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
• Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
• Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
• Perform end-of-day balancing
• Adhere to security, audit, and compliance requirements
• Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training
Qualifications
• High school diploma or equivalent
• 6+ months of experience in customer service or a similar position
• Bilingual in Spanish preferred
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to use multiple systems simultaneously
• Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment
• Must maintain a high level of confidentiality
Skills
• AI & Machine Learning
• Customer Service
• Data Science
Employment Type: FULL_TIME

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