R-106475 Manager, P&C Claims

Title

Manager, P and C Claims

Overview of Position

As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will be responsible for the investigation of insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.

Must have a P&C Adjuster license or be willing to obtain one within 30 days. Time for training and any applicable cost/fees will be provided.

What will be my duties and responsibilities in this job?
• Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
• Communicate, evaluate, and reinforce productivity standards and performance expectations.
Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality.
• Assist in training processes and procedures and developing employees.
• Participate in establishing/defining short- and long- term goals and plans for the work group.
• Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.
• Resolve non-routine and escalated customer calls.
Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.
• Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction.
• Build and maintain effective internal and external working relationships.
• Request information and/or provide updates as needed.
• Meet with clients and/or TPAs as appropriate.
• Handle other duties and projects as requested based on business needs.
• Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

What are the requirements needed for this position?
• Bachelor’s degree or equivalent experience
• A minimum of 3 years of experience working in the claims process in a P&C environment
• A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
• P&C Adjuster license or ability to obtain within 30 days.

What other skills/experience would be helpful to have? Â
• Familiarity with the P&C claims process from beginning to end.
• Proven ability to work in a fast-paced environment, meeting client service standards and production goals.
• Detail-oriented with a commitment to excellence.
• Ability to think creatively and make appropriate decisions.
• Bilingual a plus

What are the working conditions and physical requirements of this job?
• General office demands

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