Property and Casualty Insurance Producer

Note: This is NOT a sales role.

Assurant Specialty Property seeks an energetic person responsible for providing exceptional front-line customer service to our policyholders and clients. As an Insurance Producer, you'll use your excellent customer service skills and your problem-solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. If you are a problem solver and thrive in a fast-paced, ever-changing environment, this is the career for you!

Key Responsibilities: • Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day. • Supporting processing functions as back-ups, such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents. • Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems. • Communicating with external clients as well as internal departments.

This is a full-time position. Hours of operation are Monday through Friday from 8:00 a.m. to 8:00 p.m.

Basic Qualifications: • 2-year customer service experience in a high call volume environment. • Property and Casualty Insurance Producer/Personal or General lines License Required • High School Diploma or GED • Working knowledge of Windows-based programs and basic data entry skills. • Ability to handle multiple tasks and prioritize. • Excellent verbal and written communication skills. • Strong time management skills. • Strong analytical skills. • Ability to adapt quickly as procedure/client needs change. • Good mathematical skills.

Preferred Qualifications: • Call center experience. • Bilingual (English/Spanish) candidates must be able to speak, read and write effectively in both languages.

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