Auto Liability Claims Specialist-Oak Brook

About the position

The Auto Liability Claims Specialist at First Chicago Insurance Company is responsible for managing and resolving non-standard auto liability claims. This role involves investigating claims, determining coverage, and ensuring prompt and courteous resolution of both first- and third-party claims. The specialist will work closely with internal and external customers to gather evidence and establish facts, while maintaining accurate documentation throughout the claims process.

Responsibilities
• Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss.
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• Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage liability, status and damages that are applicable for each claim.
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• Honor/decline/negotiate first and third-party liability claims upon completion of coverage/policy investigation and analysis of damages and liability.
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• Work directly with internal and external customers to develop evidence and establish facts on assigned claims.
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• Organize, plan and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims.
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• Prepare and present claim evaluations for the appropriate settlement authority.
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• Notify the Underwriting Department of any adverse information uncovered in the course of the investigation.
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• Conduct business with vendors in a professional manner while maintaining a reasonable expense factor and upholding the company's reputation for quality service.
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• Provide customer service both to internal and external customers.
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• Handle other duties as assigned.

Requirements
• Minimum 2-3 years previous auto insurance or other auto related experience.
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• Non-Standard Auto claims handling experience is a plus.
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• Excellent analytical, organizational, interpersonal and communication (verbal, written, phone) skills.
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• General working knowledge of policies, file procedures, state rules and regulations.
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• Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster.

Nice-to-haves
• Prior claims experience.
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• Ability to use on-line claims system.
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• Bi-lingual is a plus.

Benefits
• Paid training
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• Wellness program
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• Paid holidays
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• Health insurance
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• Dental insurance
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• Tuition reimbursement
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• Paid time off
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• 401(k) matching
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• Flexible schedule

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