Provider Relations Customer Service Specialist

Job Posting: Provider Relations - Customer Service Specialist

Job Location: Atlanta, Ga

Job Type: Remote After In Office Training.

Pay: $16 hr.

Must have a degree in order to be considered for this position.

Job Description:

We are seeking a Customer Service Specialist to serve as the first point of contact for providers within a child care services program. This role involves assisting with inquiries, resolving billing issues, and providing technical support for the billing system. This position is home-based with occasional travel to headquarters. A valid driver’s license and access to an insured vehicle are required.

Key Responsibilities: • Assist providers with understanding program requirements and addressing billing concerns. • Provide technical support for the billing and payment systems. • Create support tickets and escalate unresolved issues. • Respond to rate change inquiries and connect providers with relevant teams. • Update provider details and process password change requests. • Handle customer service inquiries and resolve or escalate as needed. • Maintain accurate billing by updating school calendars in the system. • Foster a positive, collaborative team environment. • Stay updated on industry trends and handle special projects as needed.

Required Qualifications: • Bachelor’s degree in a related field. • Minimum of three years of professional experience in a human services or related field.

Preferred Qualifications: • Experience in child care services or a similar field. • At least one year of experience in customer service. • Knowledge of federal regulations related to child care or public assistance programs.

Key Skills and Competencies:
• Excellent oral, written, and interpersonal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and telephony software.
• Strong organizational skills with the ability to prioritize tasks and work independently.
• Sensitivity to diverse communities and ability to adapt to changing needs.
• Ability to respond quickly and effectively to customer inquiries.

Physical Requirements: • Ability to sit, stand, and walk in various settings. • Good visual acuity for reviewing and analyzing data. • Full range of hand and finger motion for data entry.

How to Apply:

Interested candidates should submit their application through the designated application process. Only qualified candidates will be contacted for an interview.

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