New Patient Coordinator - Urology

About the position

The US Oncology Network is seeking a dedicated New Patient Coordinator to join our team at Texas Oncology, located in Richardson, Texas. This full-time position is integral to our Richardson Central Business Office, where we strive to provide high-quality, evidence-based cancer care to patients in their local communities. As part of the largest community oncology provider in the country, Texas Oncology is committed to making cancer care accessible to all, allowing patients to receive treatment close to home with the support of their families and friends. Our mission is to utilize leading-edge technology and research to help our patients achieve more breakthroughs and victories in their fight against cancer. The New Patient Coordinator plays a crucial role in managing the new patient referral process, ensuring that patients receive the necessary support and information as they begin their journey with us. In this role, you will be responsible for coordinating various activities related to new patient registration, including account and insurance registration, scheduling exams and procedures, and maintaining patient records. You will work under direct supervision, following established guidelines and procedures to complete tasks efficiently. Your responsibilities will also include verifying patient information, resolving routine and non-routine issues, and supporting the US Oncology Compliance Program, which includes adherence to the Code of Ethics and Business Standards. This position requires a strong commitment to customer service, as you will be the first point of contact for patients and stakeholders, ensuring a positive experience from the outset. As a New Patient Coordinator, you will independently assess patient needs, prioritize referrals, and manage communication with patients, physicians, and other clients. You will be expected to proactively follow up on missing medical records and test results, verify insurance benefits, and provide patients with essential appointment details. Additionally, you will maintain and update physician schedules, document patient records accurately, and support the clinical team in accommodating scheduling requests. Confidentiality and compliance with HIPAA regulations are paramount in this role, and you will be expected to maintain the highest standards of professionalism and quality in all interactions.

Responsibilities
• Effectively oversee and manage the continuum of the new patient referral process within department standards.
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• Provides strong customer service to patients and internal and external stakeholders as the clinic's first point of contact.
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• Independently assesses patient needs to prioritize and triage referrals.
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• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
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• Proactively follows-up on missing medical records and test results from referring providers.
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• Obtains patient demographic, insurance, referral, and other pre-visit required information.
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• Verifies and registers patient accounts in the practice management system.
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• Facilitates insurance benefit and eligibility investigations.
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• Provides patients with appointment details such as time, location, directions, and instructions to patients.
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• Distributes appropriate medical forms to the patient for completion prior to initial visit.
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• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
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• Works in conjunction with the clinical team to accommodate scheduling requests.
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• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
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• Provides support and information to providers to problem solve and manage complex administrative issues.
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• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
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• Other duties as requested or assigned.

Requirements
• High School diploma or equivalent required.
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• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
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• Knowledge of multiple PMS and EHR platforms preferred.
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• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
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• Proficiency with medical terminology and insurance benefits and eligibility verification.
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• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Nice-to-haves
• Experience in a healthcare setting is preferred.
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• Familiarity with oncology practices and procedures is a plus.

Benefits
• Health insurance coverage
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• Dental insurance coverage
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• 401k retirement savings plan
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• Paid time off and holidays
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• Opportunities for professional development and training

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