Customer Success Manager (remote work ok)

Qualified candidates please reply to [email protected]

SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models.

Requirements include:
• 2 years’ experience working in the media or in technology industry
• Undergraduate degree
• Strong written and verbal communications skills
• Strong organizational skills and attention to detail
• Basic understanding of HTML and XML a plus
• Interest in media, a must

Responsibilities
• Manage customer deployment process
• Attend and eventually lead organizational meeting with customers
• Work with development to create initial version of implementation
• Collect comments from customer and work with development to make changes
• Work with customer and platform with approval issues
• Post deployment proactively engage with customers to review results
• Use data driven methodology to improve customer success
• Introduce customers to new opportunities for further success
• Work from anywhere with a slight preference for the Eastern Time Zone

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