FHA Mortgage Origination - Customer Service

About the position

Leidos is seeking full-time and part-time Mortgage Origination Professionals to support the FHA Resource Center in Albuquerque, NM, and Indianapolis, IN. This role involves providing customer service related to FHA mortgage policies and procedures, utilizing a background in mortgage origination to assist clients effectively. The position offers opportunities for telework after training based on performance and customer approval.

Responsibilities
• Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures.
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• Utilize mortgage industry knowledge to find answers in a knowledge database for client requests.
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• Follow standard operating procedures for various topics, systems, and contact channels.
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• Document all contacts in a database accurately.
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• Stay updated on FHA mortgage processes and procedures.

Requirements
• High School diploma or GED certificate.
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• Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
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• Minimum of 1 year of contact center or telephone customer service experience.
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• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.

Nice-to-haves
• Bilingual (Spanish & English), verbal and written.
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• Strong FHA knowledge/background.
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• Contact center experience (Omnichannel).

Benefits
• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
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• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year.
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• Ten paid holidays per year.
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• Ongoing training to promote your success.
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• Tuition reimbursement based on Leidos' policy.
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• Discounted Leidos stock purchase and other Employee Discounts.

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