R-106311 Lender Placed Insurance Specialist II

Title

Lender Placed Insurance Specialist II

Overview of Position

Hazard Insurance Specialist II, under the guidance of the Unit Manager is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the company’s policies, products or services. With the use of a computerized system, responsible for the maintenance of customer’s accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment.

What will be my duties and responsibilities in this job?
• Perform basic Data Entry functions as needed i.e. Manual addition & cancellation of policies (Systems used – Hazard Plus, Trackall 2.0 and LPS (Fidelity))
• Process and resolve issues that require in-depth research. CCOs, CCWs, Tasks, and emails
• Perform maintenance as necessary for the refund transaction. Notate applicable system for each loan transaction. - (including the letter log (14E)).
• Ensure that all items are processed in a timely manner to meet and exceed established standards.
• Process various special projects as needed.
• Performs other duties as assigned including, but not limited to: LYDIA production log, batching, filing, LP letter reprints, assist with Mail Room functions as needed
• Ability to meet deadlines to remain compliant with client’s goals and standards
• Reviews and updates processing procedures as well as make recommendations for process improvements.
• Process Lender Placed Insurance via payments report (039)
• Verify that the LPI policy contains acceptable coverage amounts and premium, and take appropriate action to add or cancel LP coverage
• Process LPI Wind and aging via payments report. (WNC & WNC List Bills/Assurant Wind)
• Process Lender Placed Insurance via 039 report
• Process Lender Placed Insurance via 063 database
• Work Payment Exception Reports – 141, 22I, 22L, 449, 242, 5013 & 14E
• Accurately input data, create manual disbursements, and maintenance the lines as needed.
• Process and resolve issues that require minimal research.
• Process various special projects as needed.
• Resolves simple questions and problems, refers more difficult items to a higher level,
• Identify systems errors or issues and advise all levels of management
• Ability to meet deadlines to remain compliant with client’s goals and standards
• Review/Analyze manual refunds and apply to the appropriate client entity (Checks/5013 report)

What are the requirements needed for this position?
• High School Diploma
• One year experience in an office setting (preferably in a production environment).
• Ability to work under pressure to meet or exceed deadlines to maintain client expectations.
• Ability to adapt easily as procedures/client needs change.
• Ability to organize and prioritize workload.
• Intermediary skill set for Microsoft Word & Microsoft Excel
• Knowledge of LPS (Fidelity), HazardPlus, TrackAll 1.5, TrackAll 2.0, MortgageServ, RealServicing are a plus.
• Good communication skills (Verbal & Written) Professional candidate.
• Ability to make good decisions
• Familiar with mainframe computer and applications.

What other skills/experience would be helpful to have? Â
• Data Entry Skills
• Ability to multi-task
• Lender Placed knowledge a plus
• Knowledgeable in all the duties of the Hazard Insurance Specialist I position
• Organize tasks to meet/deliver deadlines.
• Able to interact with internal and external customers.
• Resolves routine questions and problems while referring more complex issues to higher level.
• Maintains files and records as required.

What are the working conditions and physical requirements of this job?
• General office demands

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