Phone Triage Nurse - In Person Position

About the position

The Phone Triage Nurse at Tennessee Cancer Specialists plays a crucial role in providing compassionate care to patients and their families during their cancer treatment journey. This in-person position requires the nurse to deliver appropriate medical advice over the phone based on treatment plans from oncology and hematology providers, ensuring that patients receive the necessary support and care.

Responsibilities
• Provide appropriate medical advice over the phone to patients according to treatment plans.
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• Recognize when treatment for a patient should be escalated to a provider.
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• Deliver excellent customer service to patients and their families.
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• Maintain a patient-focused mindset and ensure comfort during treatment.
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• Stay current with oncology and hematology treatments and regimens.
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• Navigate Electronic Medical Record (EMR) systems effectively.
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• Communicate respectfully and in a timely manner with team members.
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• Assist with additional tasks as needed.

Requirements
• Professional nursing degree required; BSN preferred.
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• Tennessee State Nursing licensure required.
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• Current BLS certification required upon hire.
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• At least one year of prior oncology nursing experience.

Nice-to-haves
• Experience with navigating Electronic Medical Record (EMR) systems.
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• Familiarity with HIPAA and OSHA safety guidelines.

Benefits
• Competitive salary
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• Health insurance
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• Paid time off
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• Retirement plan options
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• Continuing education opportunities

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