Program Manager Senior Third Party Contract Oversight

About the position

The Program Manager Senior for the Marketing Execution Enablement team at USAA is responsible for managing, executing, and delivering large-scale programs that consist of multiple projects. This role focuses on ensuring alignment with strategic imperatives, monitoring program health, and achieving multi-year program deadlines while supporting cross-functional teams in change plan execution. The position allows for remote work within the continental U.S. with occasional business travel.

Responsibilities
• Defines and maintains program strategies to ensure alignment with organizational goals.
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• Provides input and recommendations on multi-year business plans to deliver business capabilities.
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• Facilitates meetings with executive management and project sponsors to define solutions and delivery.
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• Prepares reports for stakeholders and management with status updates, identifying risks or issues.
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• Performs analyses, root cause identification, and develops key work products.
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• Negotiates agreements and settles disputes equitably.
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• Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
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• Adheres to EPMO processes, procedures, controls, and standards.
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• Drives the adoption and sustainment of changes within the organization.
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• Ensures risks associated with business activities are effectively identified and controlled.

Requirements
• Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
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• 6 years of project and/or program management experience, including managing large-scale projects.
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• Proficient experience in Principles of Project, Program or Portfolio Management.
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• Proficient knowledge of program management tools and methodologies.
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• Understanding of risk management policies and procedures.
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• Knowledge of program management methodology and techniques.
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• Experience maintaining and reporting on work effort budgets and methodologies.
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• Proficient experience in USAA's change management methodology or similar.
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• Demonstrated experience assessing program risks and rewards across multiple technologies.

Nice-to-haves
• US military experience through military service or as a military spouse/domestic partner.
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• Experience leading 3rd party risk management programs.
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• Experience driving accountability in 3P performance.
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• Experience managing 3P contracts.
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• Marketing vendor management experience.

Benefits
• Comprehensive medical, dental, and vision plans
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• 401(k)
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• Pension
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• Life insurance
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• Parental benefits
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• Adoption assistance
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• Paid time off program with paid holidays
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• 16 paid volunteer hours
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• Various wellness programs
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• Career path planning and continuing education assistance

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