Part Time/Hourly Nurse for Chronic Care Management

About the position

The Care Coordinator/Manager position at Evan May, MD, PLLC is a part-time, flexible role focused on managing chronic care for patients in a small Internal Medicine & Cardiology practice. The role involves remote monitoring programs, patient communication, and coordination of care, with a significant portion of the work being done from home. The ideal candidate will be energetic, caring, and possess strong organizational skills to support patients with chronic conditions effectively.

Responsibilities
• Provide communication support for patients with chronic conditions between appointments.
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• Organize and manage remote patient monitoring (RPM) and chronic care management (CCM) programs.
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• Contact patients and families to introduce and reinforce the purpose of RPM and CCM programs.
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• Enroll and coordinate the purchase of appropriate devices for patients as ordered by Dr. May.
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• Log onto EMR and other software platforms to view data and coordinate care.
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• Call patients regarding their home data collection and reaffirm teaching from Dr. May.
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• Communicate concerning data trends with Dr. May for treatment plan adjustments.
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• Establish long-term trusting relationships with patients.
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• Ensure revenue billing cycles for CCM/RPM programs are met.
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• Schedule encounters in EMR and coordinate billing cycles with the in-house biller.
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• Be available for blood draws/injections during office hours as needed.
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• Call in medication refills when necessary.
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• Troubleshoot and triage patient messages, escalating to Dr. May when needed.
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• Work closely with office staff and Dr. May to provide high-quality care.
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• Cross-train with MA and office manager to ensure operational continuity.
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• Maintain accuracy of patient demographic and insurance information.
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• Ensure documentation is accurate and reflective of care delivered.
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• Promote patient communication platform and assist with app setup.
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• Schedule patients for ancillary testing or laboratory studies.
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• Coordinate referrals to specialists and other healthcare providers.
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• Utilize computer programs for patient inquiries and scheduling as needed.
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• Communicate with pharmaceutical and device representatives and contract sonographers.
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• Follow all OSHA, HIPAA, and company policies and procedures.

Requirements
• LVN, LPN, or RN certification.
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• At least two years of experience in a patient care setting.
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• Excellent customer service skills.
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• Strong organizational skills with the ability to multi-task.
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• Excellent time management skills.
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• Impeccable attention to detail.
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• Excellent communication skills, both written and verbal.
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• Excellent interpersonal skills.
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• Ability to manage confrontation professionally and efficiently.
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• Ability to operate office telephone systems and other office machines.
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• Eager to learn and grow within the practice.
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• Ability to remain flexible as the practice evolves.
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• Maintain a positive attitude and cheerful disposition.

Nice-to-haves
• Bilingual (English/Spanish) preferred.
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• Experience with RPM or CCM programs.

Benefits
• Flexible working hours.
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• Part-time hourly pay ranging from $20.00 to $35.00 per hour.

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