Call Center Banker - Specialist-1st Shift- Belfast, ME
Posted 2025-04-06Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. WeÂre devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.
Responsibilities:  Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs  Responds to customer inquiries and concerns, creating customized solutions  Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans  Identifies client needs for licensed sales functions, making referrals to Line of Business partners  Quotes rates, terms, and programs for banking solutions  Manages risk in every business, product, and service transaction leveraging available tools
Required Qualifications:  Displays passion, commitment and drive to deliver an experience that improves our clients financial lives  Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays  Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections  Comfortable receiving ongoing performance feedback and coaching  Comfortable with ongoing change and learning new technology/processes  Minimum of at least an intermediate level of proficiency with computers  Self-motivated with excellent organizational skills  Strong decision-making and problem-solving skills
Desired Qualifications:  Experience in the banking/financial industry  Experience working in a call center  Experience in telephone sales?
Skills:
 Attention to Detail
 Client Solutions Advisory
 Customer and Client Focus
 Interpret Relevant Laws, Rules, and Regulations
 Adaptability
 Client Experience Branding
 Customer Service Management
 Issue Management
 Problem Solving
 Active Listening
 Business Development
 Consulting
 Referral Identification
 Research
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Start Date: February 3, 2024
1st Shift Training
1st Shift Available After Training
Shift:
1st shift (United States of America)
Hours Per Week:
40
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