Client Financial Services Representative - Benefits and Eligibility (Remote)

About the position

The Client Financial Services Representative plays a crucial role in managing insurance, client accounts, and receivables. This remote position requires expertise in insurance coding and billing practices, as well as a solid understanding of medical and insurance terminology. The representative will be responsible for following up on claims, ensuring compliance with coding guidelines, and improving processes related to insurance inquiries.

Responsibilities
• Follow up with insurance payers on unpaid or denied claims
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• Utilize insurance websites, provider portals, send secure messages, and make phone calls
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• Review and follow up on all insurance inquiries and correspondence
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• Resolve issues and resubmit or appeal claims with confidence
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• Run and analyze reports
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• Assure coding compliance with billing and coding guidelines and contract terms
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• Identify and resolve trends in aging, document procedures, and streamline processes

Requirements
• Experience with insurance coding/billing practices
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• Knowledge of CPT and ICD-10 coding
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• Familiarity with EFTs and EOBs
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• Basic understanding of medical and insurance terminology

Nice-to-haves

Benefits
• Health insurance
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• Dental insurance
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• Vision insurance
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• Retirement plan
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• Disability insurance
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• Life insurance
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• Wellness program
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• Telemedicine services
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• Employee Assistance Program
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• Paid Time Off (29 days per year including vacation & holiday pay)

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