HCA Healthcare – Customer Service Rep WFH – Texas

Job title: Customer Service Rep WFH

Company: HCA Healthcare

Job description: Customer Service Representative – Work From Home
• FT, PT or PRN Positions available
• Set schedules available may include 2 hours to 12 hour shifts, depending on schedule availability
• Training would take place virtually and averages approximately 4 weeks
• Needs to reside within the DFW area

A Customer Service Representative is responsible for answering incoming calls from patients and medical staff and placing outbound calls. The CSR will obtain meal orders by assisting the patient in their meal selections, according to their prescribed diet, in a prompt and courteous manner and enter them in the Food Service application. Manage daily operations including but not limited to: Meditech EHR, Food Service application, call center equipment, virtual phone and other programs. Our Department hours of operation are 7 am to 7 pm, 7 days a week. There are 6 Department recognized Holidays and CSRs are required to work 4 of those days based on staffing.

Medical City Plano

Since opening our doors in 1975, Medical City Plano, a 603 bed facility, has provided Plano and Collin County with superior healthcare. We've built our reputation on the exceptional compassion we offer all our patients, a legacy preserved from our simple beginnings as a small community hospital. Now, as a world-class medical facility offering the latest in technologies and a comprehensive range of healthcare services, Medical City Plano continues its growth to maintain its position as a leader in healthcare across the region.

Join our team and you will experience a total rewards package to support your health, life, career and 401K retirement including:
• A supportive and collaborative work environment
• Opportunities to progress in function, skill, and pay
• A competitive wage scale with annual merit increases
• Generous tuition reimbursement and clinical certification support
• A comprehensive health and wellness package including medical, dental and prescription drug coverage
• HCA’s Time Away From Work Program that combines paid time off, disability coverage and leaves of absence (including paid family leave)

We are proud to offer:
• Medical/Dental/Vision/Life Insurance Plans
• Paid Time Off
• Short Term & Long Term Disability
• Tuition Reimbursement
• 401K
• Student Loan Forgiveness
• Employee Assistance Program
• Employee Recognition Programs
• Discounted tickets at many local attractions
• Discounts to various retail stores and more

Qualifications

Qualifications: • High School Diploma/GED preferred • 2 years of customer service experience is preferred • Computer literacy and the ability to learn new programs quickly • High speed Internet • Private area to work

Expected salary:

Location: Texas

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