Associate Clinical Administrator Coordinator - Remote in Redlands, CA

About the position

If you are located within Redlands, CA, you will have the flexibility to telecommute (work from home) as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Pre-Registration Specialist works under general and direct supervision to perform the various routine and complex clerical duties as defined in department operating procedures or supervisory instruction. The Pre-Registration Specialist will work in a team environment and will be required to handle a high volume of transactions with a high level of accuracy. The Pre-Registration Specialist is responsible for verifying eligibility for all patients having appointments at all clinics, or having services at outside facilities, contact new patients and existing patients to ascertain current insurance information and account information and determine if the various forms are current. The duties and responsibilities require advance knowledge of insurances, A/R knowledge and in-depth understanding of registration policies as noted in the Registration Manual. The Pre-Registration Specialist Lead works collaboratively with the Registration Information Manager to coordinate activities of the Pre-Registration Specialist staff in the management of all training, auditing and assuming all duties of the Pre-Registration Specialist. In the absence of the Registration Information Manager, will be the point of communication with the registration staff at various clinics. This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00AM - 4:30PM. It may be necessary, given the business need, to work occasional overtime. Our office is located at 10425 Enterprise Dr 10425 Enterprise Dr Redlands, CA 92374. We offer 4 weeks of paid training. The hours of training will be 7:00am - 3:30pm PST, Monday - Friday. Training will be onsite then will go remote after training. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Responsibilities
• Responsible for verifying insurance eligibility and benefits and making appropriate updates as needed.
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• Notifies supervisor of trends in information from insurance companies regarding eligibility and benefits.
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• Notifies appropriate personnel of entity records that need to be combined or deleted.
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• Notifies appropriate personnel of retro terms when claims need to be re-billed to current Insurance.
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• Follows all department procedures relating to new and established patients.
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• Ensures the adherence to processes as dictated by policy, procedures, and the Registration Manual.
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• Contacts Patients for current insurance information.
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• Notifies clinic if patient has termed and no new insurance information is available.
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• May be assigned special project or other assignments and work tasks that are generally within the scope and level of the position, and relative to the need for flexible Company Operations.

Requirements
• High School Diploma / GED
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• Must be 18 years of age OR older
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• 1+ year of experience in a Medical Office setting
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• Ability to work full-time, Monday - Friday between 7:00AM - 4:30PM including the flexibility to work occasional overtime given the business need.

Nice-to-haves
• Medical Billing and Insurance Certificate
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• 2+ years of experience in a Medical Office setting working with medical insurances

Benefits
• Health and well-being programs and services
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• Flexible work schedule and remote-friendly positions
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• Health, vision and dental benefits
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• HSA and FSA eligible plans
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• 401(k) savings plan
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• Childcare benefits
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• Short-term/ long-term disability coverage
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• Basic life insurance and AD&D
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• Employee stock purchase plan
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• Home office stipend for remote employees

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