Call Center LPN – Healthcare – Remote/Work from Home

Title: Call Center LPN – Family Practice, Crystal Run Healthcare – Remote

Optum NY, (formerly Optum Tri-State NY) is seeking a Call Center LPN to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Primary Responsibilities: • Role is responsible for providing telephonic clinical assessments utilizing approved medical protocols per policy, and recommending an appropriate level of clinical care based on clinical judgment and protocols.- Performs routine or structured work • Medication refill of 140 plus APC providers • Processing medication refill requests, as well as processing medication refill requests coming in via task • High volume workflow, must be able to work efficiently and meet standard metrics, Quality and KPI Standards • Responds to routine or standard requests • Uses existing procedures and facts to solve routine problems or conduct routine analyses • Depends on others for instruction, guidance or direction

Optum NY/NJ was formed in 2022 by bringing together Riverside Medical Group, CareMount Medical and ProHealth Care. The regional alignment combines resources and services across the care continuum – from preventative medicine to diagnostics to treatment and beyond across New York, New Jersey, and Southern Connecticut. As a Patient Centered Medical Home, Optum NY/NJ can provide patient-focused medical care to the entire family. You will find our team working in local clinics, surgery centers and urgent care centers, within care models focused on managing risk, higher quality outcomes and driving change through collaboration and innovation. Together, we’re making health care work better for everyone.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: • Current unrestricted LPN licensure in NY Stat • Comfortable and experienced in navigating patient charts in EMR to understand treatment plans, in order to appropriately process medication requests • Solid knowledge of Primary Care medications and their uses, as well as normal prescribing protocols

Preferred Qualifications: • Has basic knowledge of theories, practices and procedures in a function or skill • Proven ability to perform routine or structured work • Proven ability to respond to routine or standard requests • Proven ability to use existing procedures and facts to solve routine problems or conduct routine analyses • Proven ability to depend on others for instruction, guidance, or direction • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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